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Whether you have a question, need support, or simply want to share your story—we’re here to listen. Mermaid Cosmetics is built on connection, and your voice matters deeply to us.

Reach out anytime. We’re honoured to be part of your journey and are always just a message away.

Frequently Asked Questions

How do I change or cancel my order?

I need to change my Shipping Address

How do I create an account?

How can I get notified when a sold-out product is back in stock?

Do you test your products on animals?

Are your products Australian made?

I use a moisturiser, do I still need a serum?

Yes, we recommend using a serum both morning and night before applying your moisturiser. Serums are lightweight, highly concentrated formulas designed to deliver active ingredients deep into the skin. They offer both immediate and long-term results, helping to boost and support your skin’s natural functions. While moisturisers work to hydrate and strengthen the skin’s protective barrier, serums target specific concerns such as fine lines, dullness, or uneven texture for enhanced overall results.