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Whether you have a question, need support, or simply want to share your story—we’re here to listen. Mermaid Cosmetics is built on connection, and your voice matters deeply to us.
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Frequently Asked Questions
How do I change or cancel my order?
Once an order has been submitted and payment is received, we are unable to make changes, add items, or cancel the order. If you no longer need your order after it has been delivered, you may return it unopened and in its original condition within 5 days of receipt by accessing our Returns Portal. For more details, please refer to our full Returns Policy.
I need to change my Shipping Address
Unfortunately, we are unable to make changes to orders once they have been placed in our system. If your order has already been dispatched and you need to update the shipping address, you can do so directly through Australia Post using the link below: https://auspost.com.au/receiving/manage-deliveries-in-transit/redirect-parcels-in-transit or call them on 13 76 78.
How do I create an account?
To register and create your Member Profile, simply click here. By signing up, you’ll gain access to exclusive shopping offers, early access to new product launches, special sampling programs, and much more. Becoming a member is the best way to stay updated and enjoy extra benefits while shopping with us.
How can I get notified when a sold-out product is back in stock?
If a product is currently sold out, you can sign up for a restock notification directly on the product page. Simply click the “Notify Me” button, enter your email address, and we’ll let you know as soon as the item is available again. Make sure to check your inbox (and spam folder) so you don’t miss the update!
Do you test your products on animals?
We have a strong belief that cosmetic animal testing is unnecessary and should be eliminated globally. We are proud to say that we do not test on animals, and we are committed to ethical practices across all areas of our product development.
We are 100% Cruelty free.
Are your products Australian made?
Yes, our products are 100% Australian made. From formulation to packaging, everything is proudly developed and produced right here in Australia, supporting local businesses and maintaining the highest quality standards.
I use a moisturiser, do I still need a serum?
Yes, we recommend using a serum both morning and night before applying your moisturiser. Serums are lightweight, highly concentrated formulas designed to deliver active ingredients deep into the skin. They offer both immediate and long-term results, helping to boost and support your skin’s natural functions. While moisturisers work to hydrate and strengthen the skin’s protective barrier, serums target specific concerns such as fine lines, dullness, or uneven texture for enhanced overall results.
